My long road with Toshiba of Canada has come to an end ...
I am a seeking to leverage more than two decades of expertise in the telecommunications industry; specifically customer relations, solution oriented sales engineering, deployment and after-sale support into a long term career with a success oriented organisation.

If you are looking, or know of anyone looking for solution specialist please let me know.

My Strengths
  • Technical Training and Development
    As the Technical Trainer at Toshiba of Canada, I was responsible for the development and presentation as well as adjunct course materials for both the e-learning and classroom lecture base training programs detailing operational architecture and installation of telecommunication systems for service technicians to ensure effective solutions for their customers.
    Lecture Based Technical Training Programs
    Web-based e-Learning development, deployment and progress tracking
  • Solution Engineering
    I have been an integral part of the total solution offered to clients, from sales and field engineering support as well as project management to the dealer channel sales and service teams when necessary to ensure successful consumer transition to new technologies.
    Developing timelines and engineering solutions pre-sale.
    Ensuring smooth transitions to new solutions after the sale and for the lifetime of the products.
  • Industry Expertise
    I have more that twenty years in the telecommunications industry, having worked as both an authorised re-seller and the manufacturer, I have developed the expertise to understand and solve problems while understanding the larger picture.
    B2B
    As the manufacturer, working with the dealer channel.
    B2C
    As part of the dealer channel, working directly with the consumer.
  • Understanding Client Needs
    Always Be Closing ... The first step in closing any deal is understanding consumer needs and how a technology can work for the client rather than forcing a client to work for the technology. With extensive field experience, I was able to support our regional sales teams with presentations product demonstration.
    Meeting with clients to determine their business requirements and developing solutions to meet their needs.
    Presenting technical solutions in a clear and concise language that makes sense to the consumer.
  • Solving Puzzles
    When problems arose, big or small, it was my task to find the solutions. When it was pre-sale business integration questions or technical issues during and after the installation.
    Determine the client requirements and develop a solution to suit their needs.
    Introduce new technologies or processes to help customers build or adapt to their new communication solutions to their business.

My History

2005 through April 2017
Toshiba of Canada Limited
System Support and Applications - Telecom

Supporting an authorised dealer channel with pre-sales and after sale technical solutions.

1995 through 2005
ATS Bellworld
Senior Technician

Engineered, installed and maintained business communication solutions to the consumer.